TLContact us
Email info@dsonix.com with "SHUTL" in the subject. Tell us your phone model and what happened — a screenshot helps. Please include the mobile number registered to your account if your question is about your account, but never send us your password or a verification code.
Account & login
I didn't receive my verification code
SHUTL sends the one-time code as a WhatsApp message to the number you entered. Check that WhatsApp is installed and active on that number and that the country code is right, then tap Resend after the timer runs out.
I forgot my password
On the login screen tap Forgot Password?, enter your mobile number, and set a new password using the code sent on WhatsApp.
I changed my mobile number
Email us your old and new numbers and we'll help you move your account.
Deleting your account
In the app, open Profile → Delete Account and confirm. Your account, profile, photo and personal details are deleted immediately and permanently. Matches and tournaments that involved other players are kept without your name so their history is not lost.
Can't use the app any more? Email info@dsonix.com with the subject "SHUTL account deletion" and the mobile number (with country code) registered to your account. We'll confirm with you on that number and delete the account within 7 days. See our Privacy Policy for what is deleted and what is kept.
Reporting a player, post or message
In the app, tap the flag icon on a match-wall post or on a player's profile, or long-press a chat message, choose a reason and send. Our team reviews every report within 24 hours and removes content or bans accounts that break our Terms of Service. You can also email us with the player's name or the post and a screenshot.
Location & notifications
SHUTL uses your location only while you use nearby features; other players see your city or a rough distance, never your exact position. You can change who can find you in the app's discovery settings, and turn location or notifications off at any time in your phone's settings.